Effective Date: 13-Mar-2025
Last Updated: 13-Mar-2025

1. Introduction

Welcome to Flower Mound Family Physicians (“we,” “our,” or “us”). Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.flowermoundfamilyphysicians.com and use our services.

By using our website and services, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use our website or services.

2. Information We Collect

We may collect the following types of information when you interact with our website or visit our clinic:

a. Personal Information

When you visit our clinic or use our online services, we may collect personal details such as:

• Name
• Address
• Phone number
• Email address

b. Non-Personal Information

We also collect non-personal information such as:

• Browser type and version
• IP address
• Device type
• Website usage statistics (e.g., pages visited, time spent on our site)

c. Information Collected via the Booking Form

When you book an appointment through our website, we collect the following information:

• Your Name – To identify and address you correctly.
• Phone Number – To contact you regarding your appointment.
• Email Address – To send appointment confirmations and relevant communications.
• Preferred Appointment Windows – To accommodate your scheduling preferences.

d. Cookies and Tracking Technologies

Our website may use cookies and tracking technologies to enhance user experience and analyze website traffic. You can modify your browser settings to refuse cookies, but some site features may not function properly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage healthcare services
• To schedule and confirm appointments
• To process payments and insurance claims
• To communicate important updates regarding your health and treatment
• To respond to inquiries and provide customer support
• To improve our website and services
• To comply with legal and regulatory requirements

We will never sell or rent your personal information to third parties.

4. Information Sharing and Disclosure

We may share your information in the following situations:

• With Healthcare Providers: To coordinate your medical care.
• With Insurance Companies: To process claims and payments.
• With Third-Party Service Providers: Who assist in website maintenance, appointment scheduling, and payment processing.
• Legal Compliance: When required by law, such as responding to legal requests, court orders, or law enforcement inquiries.

All third-party vendors are required to adhere to strict data protection regulations.

5. Data Security

We implement strict security measures to protect your personal information from unauthorized access, disclosure, or alteration. These measures include:

• Secure servers and encryption protocols
• Access controls and authentication measures
• Regular security audits and updates

However, no method of online transmission or electronic storage is 100% secure. We strive to protect your data but cannot guarantee absolute security.

6. Your Rights and Choices

As a patient or website visitor, you have the following rights:

• Access & Correction: You can request access to the personal data we hold about you and request corrections if necessary.
• Opt-Out of Communications: You may opt out of receiving non-essential communications from us.
• Request Data Deletion: You can request that we delete your personal data, subject to legal and medical record retention requirements.

To exercise these rights, please contact us at [insert contact email or phone number].

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage users to review their privacy policies before providing any personal information.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from minors without parental consent. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify users of significant changes via our website or direct communication. Please review this page regularly for updates.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Flower Mound Family Physicians
📍 2609 Sagebrush Drive, Suite 101, Flower Mound, TX 75028
📞 (972) 539-4875
🌐 www.flowermoundfamilyphysicians.com